Buku Referensi
Sumber buku :
1. Pepey, Achsan & Martinus 2012. New Customer Relationship Managemen. Jakarta. PPM
2. Buttle, Francis. 2007. Customer Relationship Management (Manajemen Hubungan Pelanggan) : Concept and Tools. Bayumedia Publishing. Malang
3. Bambang, Hariadi. 2005. Strategi Manajemen. Jakarta. Bayumedia Publishing
Last modified: Friday, 8 January 2021, 3:33 AM