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2024 - Manajemen Hubungan Pelanggan
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Universitas Prima Indonesia
Fakultas Sains dan Teknologi
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Angkatan 2024
MHP-56931
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Pengumuman
1.1 Risk Management Secara Umum
2.1 Risk Management
3.1 Pengembangan dan Pengadaan Sistem
4.1 Tahap Inisiasi dan Perencanaan
5.1 Pengendalian Risiko Pada Pengadaan
6.1 Tugas dan Tanggung Jawab Menejemen
7.1 Risk Treatment
Ujian Tengah semester
9.1 Monitoring Manajemen
10.1 Mengelola Risiko Keuangan
11.1 Sumber-sumber Risiko
12. 1 Proses Manajemen
13. 1 Penetapan Kontek Risiko
14.1 Pemantauan dan Pengkajian (Monitoring & Review)
15.1 Tindak Lanjut
UJIAN AKHIR SEMESTER
Pengumuman ►
MHP-56931
General
TP1: Konsep dan Pengantar Customer Relationship Management
TP2: Strategi CRM dan Customer-Centric Organization
TP3: Customer Lifecycle, Customer Journey, dan Customer Touchpoint
TP4: Customer Experience, Customer Satisfaction, dan Customer Loyalty
TP5: Operational, Analytical, dan Collaborative CRM
TP6: Customer Data Management dan Customer Database
TP7: Customer Segmentation dan Personalization
TP8: Analisis Customer Journey dan Perancangan Strategi CRM
TP9: Customer Engagement dan Omnichannel Customer Service
TP10: CRM Technology dan Integrasi Sistem Informasi
TP11: Digital CRM, Social CRM, dan Mobile CRM
TP12: Customer Analytics dan Customer Lifetime Value
TP13: CRM Metrics dan Key Performance Indicators
TP14: CRM Implementation, Change Management, dan Customer Data Privacy
TP15: Evaluasi Strategi CRM dan Penyusunan Rekomendasi Perbaikan
TP16: Presentasi dan Demonstrasi Solusi/Strategi CRM
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